Update: The vet returned my call on Tuesday and took care of everything. I am satisfied now. The vet is very hard to get a hold of after seeing her for the first time when she informed us our indoor cat has fleas. The vet suggested we put her on Next guard Combo and informed us that she might need something to help with itchy spots and told us to call if she is still scratching a lot after the application. Called on a Thursday left a message. Called on the following Friday and spoke with someone who said they would call the vet to ask about it. Meanwhile, my cat is in discomfort. It is odd that there is only one vet at this practice who is not available at all on Thursdays and is not onsite on a Friday. Maybe I will hear from them on Monday. if not, I might need to find a different vet.
Found this place from recommendation. I take my dog Mochi to Burke Animal Clinic (also highly recommended!!), and I asked their staffs if they could recommend me a great place to board my dog (especially since my dog is a senior dog). I called them for pricing and the procedure to board. Katie helped me on the phone and emailed me the details right away. The next couple days, I took Mochi in so she can get familiar with the property. And again the staffs were all attentive and genuinely care about my dog.
Best vet I’ve ever been to. Staff is so friendly and welcoming. Dr. Johnson absolutely wonderful and knowledgeable. The no fear visit is an amazing experience. JAH really goes the extra mile to make you and your pet/fur baby feel comfortable. This is a great vet and I highly recommend
My dog loved the place. It smelled quality air freshner. We waited for the vet in the spacious room alone. The staff brought him a bowl of water right away. The vet followed up after 2 days. My dog recovered after successful treatment.
Jermantown is absolutely wonderful! We boarded our young rescue pupper for the first time for almost a week while we were on vacation. Although she's very scared, skittish, anxious, shy, Jermantown was took amazing care of her. They were very thorough in asking about her personality, her needs, and the like, even giving her her daily meds. They took care of her to the point of her actually opening up to the staff, which is very rare for her. If you have a pupper with a similar personality, know that Jermantown will treat them individually. Jermantown also took the time for a meet and greet beforehand so we got to see the facilities and give our dog a sneak peek before dropping her off. We were very anxious ourselves of leaving our pupper alone for a week, but she came back perfectly healthy. Great experience all around. Would recommend and come back!
The front desk staff and techs are very nice and want to help to their best ability. I was able to get my sick dog in for a same day appointment. Unlike our previous vet, Jermantown AH didn’t pushback or try to make me feel bad for asking if they could see my dog today. Dr Johnson is so kind and empathetic, she is thorough and cares for your pet. We truly appreciate the care we received today and look forward to having our dogs get continued care here Highly recommend
My experience with Jermantown has been and continues to be amazing. In my experience they really do go out of their way to work with you. My dog has been seen as a patient there and was in boarding and I highly recommend Jermantown for both of those services. I feel that they take real interest in my dogs wellbeing beyond what I would have expected. In summary, great service and staff, I would recommend them to anyone.
I recently had my first vet appointment at Jermantown Animal Hospital, and I can confidently say it was a truly exceptional experience. From the moment we stepped into the office, the warm and welcoming staff made us feel right at home. My dogs immediately felt at ease with them, which instantly put me at ease as well. The office's cozy and beautiful ambiance, along with the ample parking spaces, added to the overall positive impression. The care and attention provided by the Jermantown Animal Hospital team were outstanding. They took the time to listen to all my concerns and conducted a thorough checkup on both my new puppy and my other dog. The dedication they showed to ensure the well-being of my furry companions was truly heartwarming. Not to mention, they made the checkup fun with treats, bandanas, and goodie bags, leaving a lasting smile on all our faces. Moreover, Jermantown Animal Hospital's thoughtful gesture of a custom decorated chalkboard for my puppy's first visit exemplifies their commitment to going above and beyond. The doctors, nurses, and staff displayed genuine care and attentiveness throughout the entire appointment. I am beyond grateful to have found them, and I look forward to continuing our visits in the future. If you are an animal lover seeking a clinic that treats you like family, I highly, highly encourage you to check out Jermantown Animal Hospital. Thank you so much to the entire team for the exceptional care you provide for our furry loved ones! In summary, Jermantown Animal Hospital surpassed all my expectations and left a lasting positive impression on both me and my beloved pets. Their dedication, knowledge, warmth, hospitality, and genuine care have earned them my highest praise and appreciation. They truly make you feel like family and have become our go-to veterinary clinic without a doubt. Thank you, Jermantown Animal Hospital, for all that you do for our furry companions!